The main objective of the whole company is to achieve the satisfaction
of its customers, converting this directly to the benefit of it. The whole
company must be clear, what else can be sold? What do we want?
This situation has a bilateral vision, contributes to the improvement or
change of the elements. expected results.
Currently, this type of management has been optimized with the use of
CRM, whose meaning in English is Customer Relationship Management. This strategy seeks to improve attention and relationship with customers, data management systems.
One way to put these management processes into operation is through
the CRM systems, the computer data systems to improve and automatically correct the clients and the commercial management, determining the needs and anticipating them
CRM Software focuses on three main areas:
-The Commercial Management
-The marketing
-The After Sales Service or Customer Service
What are the advantages of using CRM Software’s?
- Data is collected from a variety of different communication channels,
websites, telephones, email, live chat, marketing materials and social
networks of the company, facilitating the creation of a Database,
centralizing company interactions -client. - It allows sharing and maximizing the knowledge of a given client,
through Segmentation, accessing a more personalized treatment. - Generate more sales opportunities, being able to update budgets
and optimized sales processes in real time. - Directs and manages quickly and easily the recruitment of
customers, thus improving the processes of companies to reach end
users (B2C). - Contributes to the planning of business resources and functionalities
such as engineering, manufacturing, procurement, finance and service management.
This way of approaching with your clients gives you competitive
advantages, allowing the company to achieve the desired growth and
profitability, through direct contact with the user. Elumpers allows you
to have your own CRM Software, transforming each point of contact
with your client into a Marketing opportunity, helping you to discover
the hidden potential in the Database of your company.
